Privacy Policy
Introduction
Welcome to the Privacy Policy for AuraTone Studios. We are committed to protecting the privacy of our clients' personal information and project data. This policy explains how we process your information when you book our studios, use our website, or interact with our services.
Information We Collect
We may collect and process the following information:
- Client contact information and account details (e.g., name, email, phone number, company/band name)
- Your booking history, including studio booked, session dates and duration, and services used
- Payment information for your sessions (processed via secure payment gateways)
- Booking details such as inquiry time, requested engineer, billing details, and applicable promotions
- Project and session files that you choose to store on our secure servers during and after your project
- Technical data such as your IP address, browser type, and operating system information when you visit our website
- Website usage analytics collected via cookies and other tracking technologies to improve our user experience
- Client testimonials, reviews, and customer service feedback
How We Use Your Information
Your data allows us to:
- Process your studio bookings, manage payments, and schedule your sessions with our engineers
- Ensure studio and engineer availability and manage our booking calendar effectively
- Manage your booking details, session history, and provide you with invoices and service summaries
- Improve our studio equipment, acoustic environments, service offerings, and website features
- Send you booking confirmations, session reminders, critical project information, and promotional offers
- Provide dedicated customer support for your booking and technical inquiries
- Monitor for fraudulent bookings and ensure the safety and security of our clients, staff, and property
- Comply with legal, financial, and tax-related record-keeping requirements in India
Data Security
We implement robust security measures for all client data, including end-to-end encryption for data transmission, secure cloud storage for project files, and restricted internal access to sensitive information. All client records and creative work are protected with the utmost confidentiality and technical safeguards.
Data Sharing
Information is shared only with necessary service providers (e.g., payment processors, cloud hosting services for file storage, accounting software) under strict confidentiality agreements. We may be required to share certain data with law enforcement or legal authorities as required by law. We will never sell your personal or project data to third parties.
Your Rights
As an AuraTone Studios client, you have the right to:
- Request access to your personal data and booking history
- Update your personal and payment information
- Opt out of promotional marketing communications at any time
- Request the deletion of your account and personal data, subject to legal and operational record-keeping requirements
- Manage or request the removal of any testimonials you have provided
- Control the retention and deletion of your project files stored on our servers according to our data retention policy
- Continue to receive essential service-related communications (e.g., booking confirmations, invoices, policy updates) even if you opt out of marketing
Changes to Our Policy
Policy revisions will be communicated to clients via email or prominent notifications on our website. The "Last Updated" date at the top of this document will be revised. Your continued use of our services after such changes signifies your acceptance of the updated terms.
Communication
If you have any questions about this Privacy Policy, please contact us: